# How to Hide agent information on Bitrix24

**Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting the correct functioning of templates.**

To disable this feature, you have to:  
1\. **Open the "contact center" section**.

Go to the **"CRM"** -> **"Customers"** -> **"Contact Center"**

<figure id="bkmrk-">[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/YFBimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/YFBimage.png)

</figure>2\. In the contact center, you need to find our app and click on it

<figure id="bkmrk--1">[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/iyBimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/iyBimage.png)

</figure>3\. After clicking on our app, you need to select "**Open Channel**".

[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/znIimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/znIimage.png)

4\. Click on the "**Configure**" button.

<figure id="bkmrk--3">[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/QTBimage.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/QTBimage.png)

</figure>5\. In the configure menu, go to the **"Queue"** and in the **"Agent information"** section, select  
  
"**Hide agent information"** and press **"Save"** button

<figure id="bkmrk--4">[![image.png](https://support.chatarchitect.com/uploads/images/gallery/2026-04/scaled-1680-/2O4image.png)](https://support.chatarchitect.com/uploads/images/gallery/2026-04/2O4image.png)  
Done. Now you can easily send templates from Open Lines without any issues.

</figure>