# WhatsApp for Help Desk
# WhatsApp for Usedesk.com
# Usedesk
## WhatsApp Business ConnectingOnce Facebook has verified you, then you can start setting up a channel in Usedesk.1. Create a chat channel or use an existing one. Copy the chat id in the channel settings.2. Go to the "Channels" - "API" section, click "Add".
3\. After adding a channel, four configuration blocks appear on the page, in which you need to fill in the required fields:
- Channel name – enter the name of the channel, which will be displayed in the general list of channels in the "Channels" section;
- Redirect URL - your webhook, which ChatArchitect employees will provide after connecting the WhatsApp Business API (verification passing)
- JSON request – check the box to convert the request to JSON format;
- Send in UTF-8 – check the box to send a ticket in this format;
- Track Channels – Move to the right column those Usedesk channels through which this API channel should track events. In this case, this is the chat channel from item 1;
- Block "Tracking chats" – check the "All messages chat" checkbox.Click "Save". After saving the settings, copy the secret key. 4. Transfer the data to the ChatArchitect employee for configuration on their part:
- API channel secret key (item 3)
- Chat channel identifier (item 1)After the ChatArchitect employee sets up on their part, you will receive confirmation, then you can safely check the work of the channel.
## Using WhatsApp Business**1. Processing incoming requests**Customers can write to the phone number you connected. The message from the client goes to the "Chats" section and the "Tickets" section. Respond from any section to a customer message.Tickets:Chats:
Please keep in mind the 24-hour window for standard correspondence when replying to a message.If 24 hours have passed since the client's last message, you will need to use a pre-agreed template with ChatArchitect to respond. Copy the template text and paste it into the field for sending a message. The template can contain variables that you can edit
# How to create a template for WhatsApp Business API
## Step-by-step instructions how to create a template in our app
1\. First of all, you need to open [wtargeted.com/](https://wtargeted.com/) and click on the "Facebook Login" button or "Google Login" button
2\. After you have logged in to your google \\ facebook account, you must enter your PERSONAL phone number on which there is a WhatsApp application, a verification code will be sent to it (not to be confused with the number that you connected with us)
3\. Put your App key and Secret and press "Yes, continue".
4\. After this, an app menu will be opened. Click on the "Submit template" button.
5\. Select the desired language and template type.
Write your message with variables in the first column. For example, "Hello, our employee will answer you as soon as possible. Ticket {{1}} has been created." Variables should be in braces {{}}.
Write a sample message replacing the variables with meaningful information in the second column. For example, "Hello, our employee will answer you as soon as possible. Ticket \[999TTT\] has been created.". The placeholder is square brackets \[\].
Then click "Submit Template".
6\. After review, your template will appear in "Approved templates".
Don't forget to click on the "refresh" button.
# How to improve your mailling
# How to improve your Template
When preparing a mailing campaign, one of the most common questions is: *How can I create an effective newsletter without risking being blocked?* In this article, we’ll share practical recommendations to help you achieve that.
## Text Length
Meta recommends keeping marketing templates under 500 characters to maximize customer engagement. The optimal range is 300–500 characters. In practice, this means keeping your message concise and focused: present the essence of your offer in just a few sentences instead of overwhelming readers with a wall of text.
## Personalization with Variables
Personalization significantly improves the effectiveness of your campaigns. Using variables such as the customer’s name is a simple but powerful way to make your messages feel more personal. After all, everyone appreciates being addressed directly.
## Use of Media
Adding visuals such as bright images or short videos is a proven way to increase click-through rates. High-quality media design not only attracts attention but also serves as an important driver of conversions.
## Action Buttons
Quick-reply buttons are an excellent tool for faster customer interaction. A single click is always easier than typing a response.
In addition, action buttons can redirect users directly to your website or phone number, making the communication process seamless and convenient.
## Unsubscribe Button
Meta recommends including an “Unsubscribe” button in mass-mailing templates, and we strongly support this practice. It’s much better to give customers an easy, native way to opt out than to risk complaints or negative feedback.
## Conclusion
If you want your newsletter to deliver high engagement and strong conversion rates, make sure your template includes all of the elements listed above: concise copy, personalization, engaging visuals, action buttons, and an unsubscribe option.
**Important Note:** Templates containing images or call-to-action buttons (such as a website link or phone number) can only be approved via chat with our support team: [wa.me/421233221242
wa.me/17377101702](https://wa.me/74956686361)
# WhatsApp for Omnidesk
# WhatsApp Business API for Deskie\Omnidesk: Installation and sending the first message.
**In this guide, you will learn how to install our integration in Deskie / Omnidesk and verify the functionality of incoming and outgoing messages.
**1. Open the administrator account and select “**Set up integration**”
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/G9uimage.png)
2\. Go to the "**WhatsApp**" section and choose our integration "**AceBot.ru**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/Nqjimage.png)
3\. Fill in your **APP ID** and **APP SECRET**;
Press "**Connect**" button.
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/DUSimage.png)
4\. Send your first message from your personal WhatsApp to your WhatsApp Business API number
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/t0Jimage.png)
# How to create a template for WhatsApp Business API
## Step-by-step instructions how to create a template in our app
1\. First of all, you need to open [wtargeted.com/](https://wtargeted.com/) and click on the "Facebook Login" button or "Google Login" button
2\. After you have logged in to your google \\ facebook account, you must enter your PERSONAL phone number on which there is a WhatsApp application, a verification code will be sent to it (not to be confused with the number that you connected with us)
3\. Put your App key and Secret and press "Yes, continue".
4\. After this, an app menu will be opened. Click on the "Submit template" button.
5\. Select the desired language and template type.
Write your message with variables in the first column. For example, "Hello, our employee will answer you as soon as possible. Ticket {{1}} has been created." Variables should be in braces {{}}.
Write a sample message replacing the variables with meaningful information in the second column. For example, "Hello, our employee will answer you as soon as possible. Ticket \[999TTT\] has been created.". The placeholder is square brackets \[\].
Then click "Submit Template".
6\. After review, your template will appear in "Approved templates".
Don't forget to click on the "refresh" button.
# How to improve your mailling
# How to improve your Template
When preparing a mailing campaign, one of the most common questions is: *How can I create an effective newsletter without risking being blocked?* In this article, we’ll share practical recommendations to help you achieve that.
## Text Length
Meta recommends keeping marketing templates under 500 characters to maximize customer engagement. The optimal range is 300–500 characters. In practice, this means keeping your message concise and focused: present the essence of your offer in just a few sentences instead of overwhelming readers with a wall of text.
## Personalization with Variables
Personalization significantly improves the effectiveness of your campaigns. Using variables such as the customer’s name is a simple but powerful way to make your messages feel more personal. After all, everyone appreciates being addressed directly.
## Use of Media
Adding visuals such as bright images or short videos is a proven way to increase click-through rates. High-quality media design not only attracts attention but also serves as an important driver of conversions.
## Action Buttons
Quick-reply buttons are an excellent tool for faster customer interaction. A single click is always easier than typing a response.
In addition, action buttons can redirect users directly to your website or phone number, making the communication process seamless and convenient.
## Unsubscribe Button
Meta recommends including an “Unsubscribe” button in mass-mailing templates, and we strongly support this practice. It’s much better to give customers an easy, native way to opt out than to risk complaints or negative feedback.
## Conclusion
If you want your newsletter to deliver high engagement and strong conversion rates, make sure your template includes all of the elements listed above: concise copy, personalization, engaging visuals, action buttons, and an unsubscribe option.
**Important Note:** Templates containing images or call-to-action buttons (such as a website link or phone number) can only be approved via chat with our support team: [wa.me/421233221242
wa.me/17377101702](https://wa.me/74956686361)
# How to initiate dialogue in Omnidesk
How to initiate dialogue in Omnidesk
1\. Go to the app [https://wtargeted.com/settings](https://wtargeted.com/settings) and copy a template that you want to use by using "**Copy**" button
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/Iauimage.png)
2\. After that, go to the chat where you need to initiate the conversation and paste the template text. Press "**Send**".
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/6q4image.png)
# How to add templates for quick sending in Omnidesk
How to add templates for quick sending in Omnidesk
1. First, click on your profile logo in the top-right corner of Omnidesk. Then click “**Settings**”.
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/y3Jimage.png)
2\. Go to the "**Macros**" -> "**Personal macros**" - > "**Add macro**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/3iSimage.png)
3\. Give the template a name so you can easily understand what kind of template it is. In the actions section, select “Send response to user”.
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/IS5image.png)
4\. Paste the template text together with its ID into the text field. After that press "**Create macro**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/PqUimage.png)
5\. After that, go to the chat, click the pencil icon there (indicated by the arrow in the screenshot), and your template will appear in the “**Personal macros**” section.
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/XFtimage.png)
Done. Now you know how to add templates to quick replies inside Omnidesk.
# WhatsApp for Slack
# WhatsApp initial configuration for Slack
## Step by step instruction
1\. Install our app. Use the button "**Add to Slack**" on the website
[https://www.chatarchitect.com/product/whatsapp-and-slack-integration](https://www.chatarchitect.com/product/whatsapp-and-slack-integration)
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/image.png)
2\. Press "**Allow**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/ZCNimage.png)
2\. Now you need to add the app to the channel where you want to use
Go to the "**Apps**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/3JTimage.png)
3\. Choose "**ChatArchitect.com for WhatsApp**" - > "**App details**" - > "**View app details**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/VPbimage.png)
4. Press "**Add this app to a channel**" and choose a channel that you want to use and press "**Add**"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/hXGimage.png)
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/rVNimage.png)
5. Now you need to open this channel and press "**Install**" button and fill in your APP ID and APP SECRET [](https://support.chatarchitect.com/uploads/images/gallery/2026-05/nKLimage.png)
5\. Write to your WhatsApp Business API number from your personal WhatsApp
[](https://support.chatarchitect.com/uploads/images/gallery/2026-05/YEjimage.png)
Done. You can now use our WhatsApp Business API integration in your Slack.
# How to initiate dialogue in Slack
## How to initiate dialogue in Slack
**Video manual:** [https://www.youtube.com/watch?v=GqUpbqOvFoY](https://www.youtube.com/watch?v=GqUpbqOvFoY)
1\. In Slack use command **/templates** and press **"send"** button
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/image.png)
2\. Copy a template that you need with **template id**
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/ArXimage.png)
3\. Send a template to your client using this format:
**(number) text of the template**
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/sMTimage.png)
# How to create a template for WhatsApp Business API
## Step-by-step instructions how to create a template in our app
1\. First of all, you need to open [wtargeted.com/](https://wtargeted.com/) and click on the "Facebook Login" button or "Google Login" button
2\. After you have logged in to your google \\ facebook account, you must enter your PERSONAL phone number on which there is a WhatsApp application, a verification code will be sent to it (not to be confused with the number that you connected with us)
3\. Put your App key and Secret and press "Yes, continue".
4\. After this, an app menu will be opened. Click on the "Submit template" button.
5\. Select the desired language and template type.
Write your message with variables in the first column. For example, "Hello, our employee will answer you as soon as possible. Ticket {{1}} has been created." Variables should be in braces {{}}.
Write a sample message replacing the variables with meaningful information in the second column. For example, "Hello, our employee will answer you as soon as possible. Ticket \[999TTT\] has been created.". The placeholder is square brackets \[\].
Then click "Submit Template".
6\. After review, your template will appear in "Approved templates".
Don't forget to click on the "refresh" button.
# How to improve your mailling
# How to improve your Template
When preparing a mailing campaign, one of the most common questions is: *How can I create an effective newsletter without risking being blocked?* In this article, we’ll share practical recommendations to help you achieve that.
## Text Length
Meta recommends keeping marketing templates under 500 characters to maximize customer engagement. The optimal range is 300–500 characters. In practice, this means keeping your message concise and focused: present the essence of your offer in just a few sentences instead of overwhelming readers with a wall of text.
## Personalization with Variables
Personalization significantly improves the effectiveness of your campaigns. Using variables such as the customer’s name is a simple but powerful way to make your messages feel more personal. After all, everyone appreciates being addressed directly.
## Use of Media
Adding visuals such as bright images or short videos is a proven way to increase click-through rates. High-quality media design not only attracts attention but also serves as an important driver of conversions.
## Action Buttons
Quick-reply buttons are an excellent tool for faster customer interaction. A single click is always easier than typing a response.
In addition, action buttons can redirect users directly to your website or phone number, making the communication process seamless and convenient.
## Unsubscribe Button
Meta recommends including an “Unsubscribe” button in mass-mailing templates, and we strongly support this practice. It’s much better to give customers an easy, native way to opt out than to risk complaints or negative feedback.
## Conclusion
If you want your newsletter to deliver high engagement and strong conversion rates, make sure your template includes all of the elements listed above: concise copy, personalization, engaging visuals, action buttons, and an unsubscribe option.
**Important Note:** Templates containing images or call-to-action buttons (such as a website link or phone number) can only be approved via chat with our support team: [wa.me/421233221242
wa.me/17377101702](https://wa.me/74956686361)
# WhatsApp for Email \ Gmail
# WhatsApp initial configuration for Email
1\. First of all, you need to install our app by using this link: [https://wa.chatarchitect.com/email-web/](https://wa.chatarchitect.com/email-web/)
2\. In the window that opens, enter your APP ID, APP SECRET and email, which will receive messages and click "Save"
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/iYAimage.png)
3\. Next, check the functionality of incoming and outgoing messages. To do this, send a message from your personal number to the WhatsApp Business API number that you connected with us.
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/8Ekimage.png)
# How to create a template for WhatsApp Business API
## Step-by-step instructions how to create a template in our app
1\. First of all, you need to open [wtargeted.com/](https://wtargeted.com/) and click on the "Facebook Login" button or "Google Login" button
2\. After you have logged in to your google \\ facebook account, you must enter your PERSONAL phone number on which there is a WhatsApp application, a verification code will be sent to it (not to be confused with the number that you connected with us)
3\. Put your App key and Secret and press "Yes, continue".
4\. After this, an app menu will be opened. Click on the "Submit template" button.
5\. Select the desired language and template type.
Write your message with variables in the first column. For example, "Hello, our employee will answer you as soon as possible. Ticket {{1}} has been created." Variables should be in braces {{}}.
Write a sample message replacing the variables with meaningful information in the second column. For example, "Hello, our employee will answer you as soon as possible. Ticket \[999TTT\] has been created.". The placeholder is square brackets \[\].
Then click "Submit Template".
6\. After review, your template will appear in "Approved templates".
Don't forget to click on the "refresh" button.
# How to improve your mailling
# How to improve your Template
When preparing a mailing campaign, one of the most common questions is: *How can I create an effective newsletter without risking being blocked?* In this article, we’ll share practical recommendations to help you achieve that.
## Text Length
Meta recommends keeping marketing templates under 500 characters to maximize customer engagement. The optimal range is 300–500 characters. In practice, this means keeping your message concise and focused: present the essence of your offer in just a few sentences instead of overwhelming readers with a wall of text.
## Personalization with Variables
Personalization significantly improves the effectiveness of your campaigns. Using variables such as the customer’s name is a simple but powerful way to make your messages feel more personal. After all, everyone appreciates being addressed directly.
## Use of Media
Adding visuals such as bright images or short videos is a proven way to increase click-through rates. High-quality media design not only attracts attention but also serves as an important driver of conversions.
## Action Buttons
Quick-reply buttons are an excellent tool for faster customer interaction. A single click is always easier than typing a response.
In addition, action buttons can redirect users directly to your website or phone number, making the communication process seamless and convenient.
## Unsubscribe Button
Meta recommends including an “Unsubscribe” button in mass-mailing templates, and we strongly support this practice. It’s much better to give customers an easy, native way to opt out than to risk complaints or negative feedback.
## Conclusion
If you want your newsletter to deliver high engagement and strong conversion rates, make sure your template includes all of the elements listed above: concise copy, personalization, engaging visuals, action buttons, and an unsubscribe option.
**Important Note:** Templates containing images or call-to-action buttons (such as a website link or phone number) can only be approved via chat with our support team: [wa.me/421233221242
wa.me/17377101702](https://wa.me/74956686361)
# How to initiate dialogue in Email
**How to initiate a dialogue via Email if a conversation with the client already exists.**
1\. First of all, you need to open your personal account [https://wtargeted.com/settings](https://wtargeted.com/settings) and copy a template by using "copy" button
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/w3Eimage.png)
2\. After that, go to Email, select the conversation you need to initiate, open it, and paste the template text into the chat thread (including the ID — it is only visible to you; the client will not see it).
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/kDuimage.png)
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/gQAimage.png)
**How to initiate a dialogue with a client if no prior dialogue exists** 1. First of all, you need to open your personal account [https://wtargeted.com/settings](https://wtargeted.com/settings) and press **"Sender"** button
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/Bhuimage.png)
2\. In the top field, select the template you want to send.
In the bottom field, enter the client’s number you want to send it to.
Also, check the “Copy text to CRM” option.
[](https://support.chatarchitect.com/uploads/images/gallery/2026-04/33Timage.png)
# WhatsApp for any Help Desk